"exceptional at what he does especially on attention to detail and patience with ambiguous direction - i'd suggest booking an intro call to see his approach in real time as he's 100% out the gate"
grew from 12 to 36 new customers monthly
customer success. automated.
CHOOSE YOUR BATTLES.
AUTOMATE THE REST.
Your mind is your greatest weapon, yet the sharpest blade grows dull when swung at every task. Automate your customer success process and preserve your cognitive strength for battles that require human judgment while automated workflows handle retention, expansion, and support.
FOR FOUNDERS WHO REFUSE TO SCALE THROUGH HIRING
TACTICAL SERVICES
FOUR STRATEGIC OFFERINGS
REVENUE PROTECTION
Churn prevention and renewal management that builds automated workflows to detect risk signals and trigger interventions before customers consider leaving. We identify warning signs across usage patterns, support interactions, engagement drops, and contract behavior to keep your revenue predictable.
- Automated risk detection based on usage drops and support patterns
- Renewal campaigns that start before contracts expire
- Customer engagement tracking across product adoption
- Automated win-back sequences for at-risk accounts
REVENUE GROWTH
Expansion and referral automation that turns satisfied customers into your primary growth channel. We identify upsell moments, automate cross-sell sequences, and build referral programs that generate qualified leads.
- Usage-based upsell triggers when customers hit plan limits
- Referral programs that reward customers for successful introductions
- Cross-sell campaigns based on feature adoption patterns
- Automated expansion outreach to high-engagement accounts
OPERATIONAL EXCELLENCE
Stop burning hours on repetitive customer work. We build automated workflows that handle onboarding sequences and support triage so you can focus on closing deals and building product instead of walking customers through basic setup steps.
- Milestone-driven onboarding that pushes customers to value without manual handholding
- Support automation that handles common questions before they reach your team
- Workflow automation that eliminates administrative busywork across customer touchpoints
- Automated escalation criteria that filter issues requiring leadership attention
STRATEGIC INTELLIGENCE
Unified reporting, analytics, and AI intelligence that gives you complete visibility into customer health, expansion opportunities, and team performance. AI models predict churn while automated dashboards surface insights your team would never catch manually.
- Customer health dashboards that consolidate all data sources
- AI models that predict which accounts will churn or expand
- AI-generated content for customer outreach and reporting
- Automated reports with actionable recommendations
Stop being the bottleneck in your own business.
Request Strategy SessionTESTIMONIALS
RESULTS FROM ELITE FOUNDERS
16 hours
Weekly time reclaimed per founder
Founders redirected focus from firefighting to strategy
80% average
Churn rate reduction achieved
Proactive workflows caught issues before customers noticed
25% increase
In monthly recurring revenue achieved
Existing customers drove growth through expansion
60% reduction
In support and success team members
Automation handled what would have required dedicated headcount
"pleasure to work with - his vast knowledge and expertise in automation helped us a lot. highly recommended for all gtm infrastructure work"
reduced time to value from 8 weeks to 2 weeks
"absolute pleasure to work with - with little input and instructions he provides excellent, high quality automation work. he's also great to deal with as a person"
reduced churn rate by 80%
"awesome work building our customer onboarding + support automation - best of the best when it comes to customer success. definitely going to work together again in the future"
reduced support team from 5 to 2 people
"he's taken on customer success automation, revenue operations, and sales workflows - helped us to manage 100s of client relationships and has exceeded expectations in every way. from my experience, he's a person who can take everything off your plate"
increased monthly recurring revenue by 25%
ABOUT OMFGROWTH
WHO WE ARE & WHY WE EXIST
We're not kidding when we say we're experts in Customer Success
Our founder has been head of customer success three times. One nine-figure exit. Dozens of companies fixed. He's worked with the UK's leading recruitment company, one of the UK's top retailers, and global tech giants. While other consultants theorize about customer success, we've actually run it at companies that grew from startup to acquisition.
Built by Founders, For Founders
Other agencies send you offshore "GTM engineers" with zero real-world experience or customer service reps who think being nice is customer success. CRM consultants that build you half-solutions that miss the bigger picture. We know what kills startups: founders trapped answering support emails instead of building product. We build workflows that free you from customer babysitting while protecting every dollar of recurring revenue. We've taken companies from startup to exit and know exactly what it takes to scale.
✓
25% increase in monthly recurring revenue achieved
✓
80% average churn rate reduction
✓
60% reduction in support and success team members
STRATEGIC PRINCIPLES
ANCIENT WISDOM FOR MODERN WARFARE
"The best revenge is not to be like your enemy."— Marcus Aurelius
Founders get trapped responding to every support ticket and personally handling every renewal. Then they wonder why they can't scale. Automate the routine touches and save your time for strategic decisions.
Protect Your Energy
Not every customer interaction deserves your personal attention. The wise founder automates routine customer success while preserving strategic energy for complex relationship management and expansion opportunities.
Retain and Expand
Your existing customers already trust you and understand your value. Build automated systems that keep them healthy and identify expansion opportunities, so you can grow revenue without constantly hunting for new prospects.
Some Humans Are Better Than Automation
Machines excel at tracking metrics and triggering workflows, but empathy, negotiation, and strategic relationship building remain human domains. Let machines handle the tracking, you handle the relationships.
Quick Decisions, Quick Results
Once customer success strategy is defined, execution should be quick and relentless. Automate onboarding, health tracking, and renewal processes so your focus remains sharp for strategic customer decisions.
BOOK YOUR CUSTOMER SUCCESS
STRATEGY CALL
30-MINUTE AUTOMATION ASSESSMENT
Book a focused 30-minute call to identify your highest-impact automation opportunities and get a clear roadmap for your customer success transformation.
Book Your Strategy Call Now 📅
💬 30-minute focused session
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🎯 Automation opportunity assessment
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🗺️ Clear next steps roadmap